Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the services of Divine Community Care ABA Therapy (“Divine Community Care,” “we,” “us,” or “our”). This notice also informs you about your privacy rights and how the law—including the Health Insurance Portability and Accountability Act (HIPAA)—protects you.

We use your personal data to provide and improve our services. By using this website and our service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with initial capitalization have meanings defined under the following conditions. The definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

Account means a unique account created for you to access our services or parts of our services.
Company refers to Divine Community Care ABA Therapy, 300 West Main Street, Building C Suite 2, Northborough, MA 01532.
Cookies are small files placed on your device by a website to store details of your browsing activity and other information.
Country refers to: Massachusetts, United States.
Device means any device that can access the service, such as a computer, cellphone, or tablet.
Personal Data is any information relating to an identified or identifiable individual.
Protected Health Information (PHI) refers to any information about health status, provision of healthcare, or payment for healthcare that can be linked to a specific individual, protected under HIPAA.
Service refers to the Website and ABA therapy services offered.
Service Provider means any person or entity providing services on behalf of Divine Community Care ABA Therapy.
Usage Data refers to data collected automatically, generated by use of the Service or the Service infrastructure itself.
Website refers to Divine Community Care ABA Therapy, accessible at https://divinecommunityaba.com.
You means the individual accessing or using the Service, or on behalf of another person (such as a minor), as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

When using our website or services, we may ask you to provide personal information that can be used to contact or identify you. Examples include:

First and last name
Email address
Phone number
Address
Usage data

In the context of ABA therapy and related services, we may also collect health-related information necessary for evaluation, therapy, and communication with families, as required by law and best practices.

Usage Data

Usage data may include information such as your device's IP address, browser type/version, the pages you visit, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to monitor activity on our service and store certain information, for functionality and analytics.

Use of Your Personal Data

Divine Community Care may use personal data for the following purposes:

To provide and maintain our services (including ABA therapy and support)
To manage your account and registration as a user
For the performance of a contract (for provision of therapy or related services)
To contact you regarding updates, appointment scheduling, and information about our services
To manage your requests
For business operations, such as evaluation, analysis, and service improvement
For compliance with HIPAA and other legal or regulatory requirements

We will not sell your personal information to anyone for any reason. Personal Health Information (PHI) will not be disclosed for marketing or fundraising purposes; it will only be shared as required for treatment, payment, or healthcare operations in accordance with HIPAA.

Use of Phone Numbers for Messaging (A2P Compliance)

By providing your phone number to Divine Community Care ABA Therapy, you consent to receive informational and promotional messages from us via SMS or MMS. Message frequency may vary based on your interactions with our service. Message and data rates may apply according to your carrier’s plan.

To opt-out of text messaging at any time, reply STOP to any message or contact us directly using the information listed below.
For assistance, reply HELP or contact us at [email protected].
Your phone number will be securely stored and will not be shared with third parties except as required to deliver our services, support communication, comply with legal obligations, or as described in this policy.
Your consent to receive messages is not a condition of purchasing any goods or services.

Sharing Your Personal Data

We may share your personal information only in the following scenarios:

With service providers who are contractually obligated to safeguard your data and use information only as instructed by Divine Community Care.
In response to legal obligations or lawful requests by public authorities, including to meet national security or law enforcement requirements.
As necessary for the operation, transfer, merger, or sale of Divine Community Care ABA Therapy, with appropriate protections.
With your explicit consent.
With your legal guardian if you are a minor or unable to consent.

Retention of Your Personal Data

We retain your personal and health data for as long as needed to fulfill the purposes outlined in this policy and as required to comply with our legal obligations.

Security of Your Personal Data

We take reasonable steps to protect your personal information, including using secure storage, encrypted transmission, access controls, and staff training on confidentiality. No method is 100% secure, but we strive to ensure the highest levels of protection.

Your Rights

You have certain rights under federal and state law, including the right to:

Access your personal and health information
Request corrections to your information
Request deletion of your information, where possible and not required to be maintained by law
Receive an accounting of disclosures of your PHI
Request restrictions on certain uses or disclosures
File a complaint if you believe your privacy rights have been violated

Requests may be made by contacting Divine Community Care ABA Therapy at the contact information below.

Children's Privacy

We provide services to children and families, but do not knowingly collect information online from minors without parental or legal guardian consent, as required by law.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Notice of changes will be prominently posted on our website with the updated effective date.

Contact Us

For privacy questions, concerns, or to exercise your rights:

Divine Community Care ABA Therapy
300 West Main Street, Building C Suite 2
Northborough, MA 01532
Phone: 508-466-8030 (9 AM - 5 PM), 508-375-8333 / 508-448-3929 (On-Call)
Fax: 339-200-8513 / 617-934-7265
Email: [email protected]